FAQ
At LUUELA, we bring you the best of high-quality South Korean brands and products with a carefully curated selection of authentic brands and products—all just a few clicks away! We guarantee 100% authentic items, sourced directly and packed with the utmost care. We’re a Swedish company shipping directly from South Korea to customers worldwide. All products come straight from our Korean warehouse—our way of guaranteeing 100% authentic brand items every time. LUUELA only work with HIGH-QUALITY KOREAN BRANDS and PRODUCTS from South Korea.
To help you save on shipping, we consolidate all your products into a single, securely packaged box. Every order is handled with precision, and our packing process is fully recorded for your peace of mind.
Shop with confidence and experience the finest Korean products, delivered straight to your door!
What is K-beauty famous for?
K-beauty or Korean Beauty is known for its innovative skincare, high-quality ingredients, and multi-step routines that promote long-term skin health. With a focus on hydration, gentle yet effective ingredients, and unique products like sheet masks and cushion compacts, it helps achieve the coveted "glass skin" look. Prioritizing sun protection and cutting-edge formulas, K-beauty delivers healthy, glowing skin with a skincare-first approach. Lunabelle loves it!
Shipping Information
We ship directly to customers all over the world, as long as there is postal service available, at relatively reasonable shipping rates.There's different sets of shipping service choices. Standard(7-14days), Economy(5-7 days), Express(3-5 days). (excluding 3-5 days handling time). Shipping costs are non-refundable.
All orders are safely delivered by a secure valid tracking system.
Flat-rate shipping—pay the same no matter the weight! The more you shop, the more you save on shipping.
Our goal is to offer you the best shipping options(Standard/Economy/Express).
- Light Standard : 7-14 days -Price : 14 $
- Standard: 7-14 days -Price. 25 $
- Economy : 5-7 days -Price : 27 $
- Express : 3-5 days - Price : 30 $
- Free shipping over 100 $
Which Shipping Company do you work with?
Shipping companies vary from country to country
If a Customer Orders More than One Product, Will It Come in together?
Yes. That is an our special service.
Can I cancel my order?
Once an order has been processed, it is not possible for an order to be cancelled. If you need to cancel an order, please contact us.
Request a Return
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
- Items must be in new and unworn condition.
- Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
- Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Is the Korealy Fulfillment Service and Shipping Service reliable?
Absolutely! Yes! We hold inventory of our suppliers in our warehouse. Every order is packed with good care. When we pack products, all the packaging processes will be recorded.
Do you have Shipping Insurance?
We provides you with protection against the risk of physical loss or damage to your shipments from external causes during transportation. Shipment Insurance provides the assurance and peace of mind that your purchases are protected in the event of loss or damage in transit.
Is The Shipping Fee Included Duty and Tax?
No. Your order will be shipped DDU (Delivered Duty Unpaid). When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.